Compliance policy

Company MESI will consistently develop and provide safe medical products and services that meet or exceed the requirements and expectations of our customers. We will actively pursue ever improving quality, information security and environmental protection through processes that will enable our employees to perform in a best possible way.

Customers

Customer satisfaction is at the centre of our endeavours. This reflects in our product quality, superb customer service, the shortest possible delivery times, and ongoing product training of our staff, partners and representatives.

Long-term relationships with our customers enable us to lend an active ear to medical professionals, and plan our further directions and quality features based on their needs.

Management

Company leadership strives to be a model of commitment to quality with initiative, understanding and vision. This includes a strong involvement of all employees to continuously advance not only our products and services, but also our quality management system.

Employees

We promote the innovative spirit of every employee in the company. This includes the ideas for improvement. All employees continuously educate themselves not only on our sales, distribution, development, and production activities, but also on ensuring the quality of our products and services.

Our employees are aware of and understand our quality policy, which we co-create at annual meetings. The quality policy is available in the Quality Manual and is communicated to all employees via the MESI server. As part of the MESI team, we ensure that our actions contribute to implementing this quality policy and to meeting the goals of quality improvement.

Process approach

MESI’s sales, distribution, development and production activities are regulated by company processes. On the one hand, these processes enable us to ensure smooth operations at individual and company levels. On the other hand, they provide us with a set of instruments to determine, understand and measure the goals and objectives in meeting our customers’ needs. We firmly believe that quality improvement through process development enables us to keep elevating our performance, and to continuously rate our level of success.