Compliance policy

Company MESI will consistently develop and provide safe medical products and services that meet or exceed the requirements and expectations of our customers. We will actively pursue ever improving quality, information security and environmental protection through processes that will enable our employees to perform in a best possible way.

Our compliance policy is based on achieving and maintaining a high level of product quality and safety and the information security of operations in line with the requirements, needs and wishes of our customers. In the desire to manufacture reliable and safe products, we follow all regulatory limitations and other standards governing the area of medical devices and information security. Customer satisfaction is our priority, which is above all evident in the production and sales of products of the expected compliance, in customer consultancy, timely delivery, and the shortest possible delivery times. All these processes comply with legislation on the protection of personal data and confidential information, and the entire business complies with the information security requirements of ISO 27001:2022.

The compliance policy is established by the Executive Director in the document 1.1-001 Compliance Manual, presenting the relationships towards customers, suppliers, and employees in the organisation. In terms of its substance, it includes the commitment to fulfilling customer requirements and to continual improvement and provides the basis for management reviews of the implementation of the key objectives that have been set.

We are establishing long-term partnership relations with our customers by jointly planning further directions. By implementing the continual improvement of products and processes we follow the latest trends in our industry. We promote the innovative spirit of every employee in the company. The key goal of our employees is to obtain new knowledge, which is shown in intense participation in training and education courses in all fields.

As part of the normal operation of our business, we are entrusted with personal and confidential information on a daily basis. MESI is firmly committed to protecting confidentiality, integrity and availability of sensitive data on our customers, employees and other stakeholders, whereas also corporate data that we process, transfer and store both physically and electronically. We take measures to prevent unauthorized access or data breaches. All employees and other stakeholders are trained and have a responsibility to protect sensitive data and to comply with our information security policies and procedures.

All members of the organisation are aware of and understand our compliance policy, and we co-create it at annual meetings. The compliance policy is available in the Compliance Manual and is communicated to all employees via the MESI server. We, the employees, ensure that our actions go in the direction of implementing this compliance policy and of implementing the goals and objectives for improving quality.

5.3.1 Key objectives

We will set measurable key objectives for each year and monitor them in an interdisciplinary manner; in addition to this, we will carry out on-going verification of the performance and operation and implement the necessary preventive and corrective actions. As we wish to continually improve our compliance management system, we will take adequate measures for continual improvement. Key objectives are laid out separately for each process in the form OBR 5.0-02-02 Key objectives.